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Odoo live chat is better compared to its competitors. It is a vital question that businesses must know why Odoo Live Chat is better compared to its competitors. Whether it’s internal communication, or external communication such as customers, suppliers, or potential new buyers, an immediate, straightforward, and easy-to-access virtual reception (live chat) practically makes or breaks the customers and hence is one of the foundations of business development in internet-connected businesses. Live chat is bringing-in many essential features to the businesses such as:
- A business trust is established among customers and clients with 24/7 support
- Live chat enables excellent rapport of business among customers and clients
- Live chat is the fastest way to onboard new customers
- Live chat is extremely efficient in resolving customer pain points
- Real-time, meaningful, and impactful interaction with the customer support
In today’s business atmosphere it has become essential that the companies integrate the likes of live chat features into their business websites.
Odoo Live Chat is already built into the website if the website is made via Odoo ERP, and a great thing about Odoo Live Chat is that it does not need any additional chat server to provide Live Chat service. The whole module is built into the website, which not only saves the business from spending more but also enhances the efficiency and security of the service.
To create a Live Chat, open the Live Chat app in Odoo ERP and click Create. The newly opened window has various fields to fill in such as the Channel to link, Operators, Options, Channel Rules, and Widget. Here an automated message can be set for the new visitor. When a new visitor visits the website for the first time, this message is shown to him. The Options section has customization options for the chat window. The commonly asked questions (FAQs) can also be set and answered in the Canned Responses section of the Live Chat. Multiple Live Chats can be created for various sections of the company. For example, a separate Live Chat can be created each for Sales, Inventory, and Purchasing.
Each Live Chat can have multiple operators, to make sure that an operator is available to each visitor who needs assistance. However, to decrease the idle time, an unnecessary burden on the Live Chat Module, the Operator idling for more than 30 minutes is considered disconnected.
The Widgets tab enables the direct sharing of the Live Chat link with the customer so that an immediate Live Chat session can be initiated. One of the most flexible features of Odoo Live Chat is that is available within any module of the Odoo ERP installed on your database. This enables the operators to begin the session irrespective of the currently opened pages as long as he is within Odoo ERP.
For quicker response to the customer, Odoo Live Chat has commands functions available that act as hotkeys to execute certain functions efficiently.
Odoo takes pride in centralization and tight integration of a wide range of applications needed for any kind of business without introducing any rigidity. The Odoo Live chat module also enables the customer to experience feedback collection at the end of the Live Chat session.
One of the most important questions now appears that how Odoo’s Live Chat module compares with the competitors. For comparison we have set the following criteria:
- Price
- Customer Reviews
- Popularity (Spread)
- Integration
- Security
- Customer Size
- Platform Support
- Support
- Training
- Distinct Features
| Odoo Live Chat | Zendesk | Zoho Desk | Live Agent | |
| Price | Free (First Odoo App) $20/user | $19 /user | $14 /agent/month | $29 /agent/month |
| Integration | – Over 60 external – Total Internal – Integrations | – Over 200 Incl. – Slack – Mailchimp – Salesforce – Hubspot | – Over 80 Incl. – Mailchimp – HubSpot – Salesforce – Slack | – 2Checkout – GoDaddy – Wix – WordPress |
| Customer Size | – Small – Medium – Large | – Small – Medium – Large | – Small – Medium – Large | – Small – Medium – Large |
| Platform Support | – Windows – Mac – Linux – Cloud – SaaS – Web-based | – Cloud – SaaS – Web-based | – SaaS – Web-based – iOS – Android | – SaaS – iPhone – iPad – Android |
| Training | – In-Person – Live Online – -Webinars – Documentation – Videos | – In-Person – Live Online – Webinars – Documentation – Videos- | – In-Person – Videos – Training Course – Knowledge – Base – How-to | – Documentation – Webinars – Live Online – In-Person |
| Distinct Features | – Built-in with – Websites built with Odoo – Fully Integrated – Available Throughout the ERP ecosystem – On-Demand Customizability – Open-Source – Group Chat Support | – Agent – Collaboration – Mobile Apps – IT Help Desk – Macros | – Context Awareness – Self Service – Automation – Insights – Security | – Geo Tagging – Screen Sharing – Transfer/Routing |
Odoo Live Chat enjoys the same high level of integrations as the other Odoo business apps. The integrations allow the business agents to make sure that every query asked by the visitor is responded to irrespective of the module presence.
The businesses retain total control of the Live Chat availability based on the visitor’s Origin. Not all businesses offer their services around the globe. For such businesses, it is counter-intuitive to open a Live Chat option for visitors of all countries. It not only increases the possibility of wasted Live Chat sessions, it almost always brings frustration among the visitors who don’t know the business scope of a company. For such a case, the Live Chat option can be made hidden so that the visitor does not trigger it further leading to unnecessary disappointments.
Compared with its competitors, Odoo Live Chat is simpler, to the point, cost-effective, and above all, an open-source implementation. These are among the features where customer trust and module stability are ensured. Odoo Live Chat bridges the internal and external communication without any further burden on the system because of its lightweight solution without losing any essential features.
At the end of a Live Chat session, the chat history can be availed for customer and internal review. This can also be accessed under the Customer Rating in Report. Should the business choose, this report can be made public too; something that even the big companies wish not to implement. This feature enables the analytics and reporting easier for internal or external purposes. The detailed documentation for the Odoo Live chat for each version of the Odoo is available officially hence decreasing any ambiguities that the Live Chat setup may cause.